Dare
To
Thrive

Crisis Management
for Software and IT Services.

Fixinc is a global community of multi-disciplinary senior consultants with Software and IT Services specific experience; built through decades of industry support and our Directory, the largest of its kind.

Singapore Crisis Management for Software and IT Services
resilience

Software and IT Services in Singapore comes with unique challenges.

Crisis management in Singapore's software and IT services businesses requires a unique approach due to the dynamic nature of the industry and the country's strategic position as a global technology hub. With an emphasis on innovation and constant technological advancements, these businesses face a range of potential crises, including cybersecurity breaches, data leaks, and system failures. Effective crisis management in this sector requires a proactive and holistic approach, incorporating robust risk assessments, comprehensive incident response plans, regular employee training, and close collaboration with relevant government agencies. Furthermore, businesses must maintain open and transparent communication channels with stakeholders and demonstrate resilience and adaptability to safeguard their reputation and maintain customer trust.

how we do it

Four phases to completing your Crisis Management program.

Software and IT Services organisations experience similar challenges here in Singapore, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Crisis Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Crisis Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.

Developing comprehensive Crisis Management across your organisation requires a fundamental understanding of Software and IT Services products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Crisis Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Software and IT Services response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Software and IT Services in Singapore.

Contact us

Get an obligation free quote from Fixinc.

Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.
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Get a quote within an hour of talking with us.

Yes, it really is that quick.
Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.
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Singapore Crisis Management for Software and IT Services
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Software and IT Services industry has access to consistent and relevant analysis on the Software and IT Services threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across Singapore and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

Explore all technology
services

Don't just stop at Crisis Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
06
corporate resilience services available with Fixinc.
50+
unique resilience disciplines facilitated by our Advisors.
Explore our other services
Fixinc Tungsten Diamond
Averaging
7.1x
quicker implementation than industry standards.
Minimum
3x
consultants on your program implementation.
Save
<40%
on the industry standard for a silimar program.

Disaster Recovery advice from Fixinc

In a global business landscape that is becoming increasingly volatile, it is crucial for Singapore-based businesses to be equipped with a robust Crisis Management program. A comprehensive approach to Crisis Management involves many key components that are essential to effectively manage and mitigate risks. At Fixinc, we understand the challenges you face and can be your reliable partner in implementing a Crisis Management program tailored to your specific needs.

One important component of Crisis Management is risk assessment. This involves identifying potential risks and vulnerabilities that your business may be exposed to, and evaluating their potential impact. By conducting a thorough risk assessment, you can gain valuable insights and develop strategies to minimize potential disruptions to your operations.

Another key component is business continuity planning. This involves creating a detailed plan to ensure that your business can continue to operate in the face of a crisis. A comprehensive business continuity plan should include strategies for communication, resource allocation, and alternative operating procedures. With our expertise, we can help you develop a robust business continuity plan that ensures the smooth functioning of your business even in times of crisis.

Effective communication is also essential during a crisis. Having clear and timely communication channels in place can help maintain the trust and confidence of your stakeholders. We can assist you in developing a communication strategy that includes both internal and external communications, ensuring that all relevant parties are kept informed and engaged.

At Fixinc, we understand the importance of Crisis Management for Singapore-based businesses. With our expertise and tailored solutions, we can help you navigate the challenges of modern business. Contact us today to learn more about our consultancy services and how we can support your organization in implementing a comprehensive Crisis Management program.

Crisis Management disciplines we offer Software and IT Services.

Fixinc provides Software and IT Services organisations with bespoke, best practice programs specific to disruptions in Singapore. Explore the list of Crisis Management disciplines below.

Crisis Management Program Engagement Meeting

An engagement meeting to confirm the scope of the program, establish roles & responsibilities, and proposed time line of activities.

Crisis Management Documentation Review

Assess the current level of preparedness and set a base line for program improvement.

Crisis Management Implementation Plans

Our implementation plans clearly identify each phase of the project and predicted delivery timescales. This is important for key project stakeholders.

Crisis Management Strategy Development

The Strategy Document customizes strategic response protocols for crisis management.

Crisis Management Team Development

Increase your Crisis Management Team Development capabilities with Fixinc's bespoke crisis management training - empowering your crisis team and executives.
who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Ollie Law and Brad Law Fixinc Directors
yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Crisis Management arrangements. Get professional feedback on where you are today, and where you should go.

Send us your details and plans
Recieve an invite and calendar link
Conduct a one hour online call
Receive a summary email / report
Brad Law of Fixinc