Dare

Thrive

Incident Management Programs
for Corporate Services.

Fixinc is a global community of multi-disciplinary senior consultants with Corporate Services specific experience; built through decades of industry support and our Directory, the largest of its kind.

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resilience

Corporate Services in The United States comes with unique challenges.

Incident management programs in the United States' corporate services businesses are unique in their focus on addressing and mitigating various types of incidents that can potentially disrupt business operations. These programs require a systematic approach to identify potential risks, develop effective response strategies, and establish robust communication channels to ensure timely incident reporting and resolution. The dynamic nature of the business environment necessitates ongoing evaluation and enhancement of these programs to adapt to evolving threats, regulatory requirements, and industry best practices. Ultimately, an efficient incident management program helps businesses protect their assets, maintain continuity, and safeguard stakeholder interests in an increasingly complex and interconnected world.

how we do it

Four phases to completing your Incident Management program.

Corporate Services organisations experience similar challenges here in The United States, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days

average program start time.

12 weeks

average program completion time.

Phase 1

Engagement

During the engagement phase of your Incident Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.

Development of implementation plan.

Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2

Analysis

Fixinc's Incident Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.

Analysing organisational products and services.

Review the current threat environment.

Learn about business impact analysis

Developing comprehensive Incident Management across your organisation requires a fundamental understanding of Corporate Services products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3

Development

The development phase of a Incident Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.

Develop recovery strategies.

Communication protocols.

Tools and checklists.

“The incident response plan serves as a framework to guide any Corporate Services response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4

Validation

The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:

Response personnel training.

Scenario exercises.

Critical component testing.

Review and audit.

Maintenance program implementation.

Explore how we validate programs

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Corporate Services in The United States.

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Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.

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Yes, it really is that quick.

Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.

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technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Corporate Services industry has access to consistent and relevant analysis on the Corporate Services threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across The United States and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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services

Don't just stop at Incident Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.

corporate resilience services available with Fixinc.

50+

unique resilience disciplines facilitated by our Advisors.

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Averaging

7.1x

quicker implementation than industry standards.

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Minimum

consultants on your program implementation.

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Save

<40%

on the industry standard for a silimar program.

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Disaster Recovery advice from Fixinc

At Fixinc, we understand the challenges that businesses face when it comes to incident management. The disruption caused by unexpected incidents can be detrimental to productivity and customer satisfaction. That's why we believe it is crucial for United States-based businesses to implement a comprehensive incident management program.

First and foremost, a thorough risk assessment is essential. By understanding the potential risks and vulnerabilities, businesses can proactively identify and prioritize areas that require attention. Our team of experienced consultants can help in conducting a comprehensive risk assessment, ensuring that no stone is left unturned.

Once the risks have been identified, it is crucial to develop a well-defined incident response plan. This plan should outline the necessary steps to be taken when an incident occurs, including communication protocols and key stakeholders involved. At Fixinc, we have vast experience in creating customized incident response plans that are tailored to the specific needs of your business.

Another key component of successful incident management is conducting regular training and exercises. Employees must be aware of their roles and responsibilities in the event of an incident, and practice drills can help them become better prepared. Our expert consultants can help design and facilitate these exercises, ensuring that your employees are confident and capable when faced with real-life incidents.

In addition to planning and training, it is important to continuously monitor and evaluate your incident management program. This allows for identifying areas for improvement and adapting to the evolving threat landscape. Our team can help you establish robust monitoring and evaluation processes, providing ongoing support and guidance.

At Fixinc, we understand the importance of incident management for your business. Our team of highly skilled consultants is ready to partner with you to develop a robust and tailored incident management program that will help mitigate risks and enhance your business resilience. Contact us today to learn more about how we can support your incident management needs.

Incident Management disciplines we offer Corporate Services.

Fixinc provides Corporate Services organisations with bespoke, best practice programs specific to disruptions in The United States. Explore the list of Incident Management disciplines below.

Incident Management Program Engagement Meeting

Get to know our team with a comprehensive Incident Management Programs engagement meeting. Here we discuss the timeline and scope of the work ahead.

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Incident Management Documentation Review

The review of your Incident Management Documentation is a process that assesses the current level of preparedness of your organisation.

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Incident Management Implementation Plan

Visible via your client Portal, the Implementation Plan details tasks, documents, responsibilities, and project progress.

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Incident Management Plan development

The development of your Incident Management Plan consists of us a simple and easy to use document that forms action plans and supporting procedures to enable the timely recovery.

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Incident Management Team Development

A pre-determined incident response team will ensure the organisation has a coordinated effective and timely response to all potential threats and disruptive risks to the organisation. Fixinc will help you find this team, develop their skillsets, and build their confidence to respond when they are needed most.

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Incident Management Training

This will be practical training sessions to validate all aspects of the incident management response and your plans.

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Incident Management Scenario Exercise

Facilitating scenario exercises ensures that Incident Management solutions fit the organisation's needs. Fixinc recommends continual improvement for organisational resilience.

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who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.

12 yrs

in the industry together

250+

Businesses serviced together

yours when you need it

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Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

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You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Incident Management arrangements. Get professional feedback on where you are today, and where you should go.

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