Dare
To
Thrive

Crisis Management Plan
for Hospitality.

Fixinc is a global community of multi-disciplinary senior consultants with Hospitality specific experience; built through decades of industry support and our Directory, the largest of its kind.

The United States Crisis Management Plan for Hospitality
resilience

Hospitality in The United States comes with unique challenges.

A Crisis Management Plan tailored to the United States' hospitality businesses must address the unique nature and requirements of this industry. Given the vulnerability and perishable nature of hospitality services, it is essential to develop a plan that focuses on guest safety, reputation management, and business continuity. Key considerations include emergency response protocols, communication strategies, staff training programs, robust risk assessments, collaboration with local authorities, and legal and regulatory compliance. Agility, flexibility, and adaptability are vital in navigating crises such as natural disasters, cybersecurity threats, public health emergencies, and unforeseen events that could jeopardize the safety and well-being of guests and the overall reputation of hospitality businesses in the United States.

how we do it

Four phases to completing your Crisis Management program.

Hospitality organisations experience similar challenges here in The United States, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Crisis Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Crisis Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.

Developing comprehensive Crisis Management across your organisation requires a fundamental understanding of Hospitality products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Crisis Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Hospitality response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Hospitality in The United States.

Contact us

Get an obligation free quote from Fixinc.

Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you. Submission received. We'll be in touch within 3 business days.
Oops! Something went wrong while submitting the form.

Get a quote within an hour of talking with us.

Yes, it really is that quick.
Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.
Get me a quote
The United States Crisis Management Plan for Hospitality
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Hospitality industry has access to consistent and relevant analysis on the Hospitality threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across The United States and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

Explore all technology
services

Don't just stop at Crisis Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
06
corporate resilience services available with Fixinc.
50+
unique resilience disciplines facilitated by our Advisors.
Explore our other services
Fixinc Tungsten Diamond
Averaging
7.1x
quicker implementation than industry standards.
Minimum
3x
consultants on your program implementation.
Save
<40%
on the industry standard for a silimar program.

Disaster Recovery advice from Fixinc

At Fixinc, we understand that implementing a robust Crisis Management program is essential for businesses in the United States. With the ever-changing landscape of risks and the increasing frequency of crises, it is crucial to have a solid plan in place. Our team of experts is here to guide you through the key components of Crisis Management, enabling your business to navigate any difficult situation that arises.

First, it is vital to establish a clear and effective communication strategy. During a crisis, timely and accurate communication is key to managing the situation and minimizing its impact. Our consultants will work with you to develop a comprehensive communication plan that ensures all stakeholders receive consistent and reliable information when they need it the most.

Secondly, we will help you conduct a thorough risk assessment to identify potential vulnerabilities within your organization. By understanding the specific risks your business faces, we can tailor our Crisis Management strategies to address them effectively. Our experienced team will guide you through this process and support you in developing risk mitigation strategies that are practical, cost-effective, and tailored to your unique needs.

Finally, we will work with you to establish a robust incident response plan. This plan outlines the specific steps your organization will take in response to a crisis, ensuring a coordinated and efficient response that minimizes downtime and protects your brand reputation. Our consultants will collaborate closely with your team to design an incident response plan that aligns with your business goals and priorities.

At Fixinc, we pride ourselves on our expertise in Crisis Management and our ability to guide businesses through the challenging process of implementing a comprehensive program. Let us be your trusted partner, assisting you in developing and implementing an effective Crisis Management program that keeps your business resilient and prepared for any adversity. Contact us today to learn more.

Crisis Management disciplines we offer Hospitality.

Fixinc provides Hospitality organisations with bespoke, best practice programs specific to disruptions in The United States. Explore the list of Crisis Management disciplines below.

Crisis Management Program Engagement Meeting

An engagement meeting to confirm the scope of the program, establish roles & responsibilities, and proposed time line of activities.

Crisis Management Documentation Review

Assess the current level of preparedness and set a base line for program improvement.

Crisis Management Implementation Plans

Our implementation plans clearly identify each phase of the project and predicted delivery timescales. This is important for key project stakeholders.

Crisis Management Strategy Development

The Strategy Document customizes strategic response protocols for crisis management.

Crisis Management Team Development

Increase your Crisis Management Team Development capabilities with Fixinc's bespoke crisis management training - empowering your crisis team and executives.
who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Ollie Law and Brad Law Fixinc Directors
yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Crisis Management arrangements. Get professional feedback on where you are today, and where you should go.

Send us your details and plans
Recieve an invite and calendar link
Conduct a one hour online call
Receive a summary email / report
Brad Law of Fixinc