Dare
To
Thrive

Incident Management Plan
for Telecommunications.

Fixinc is a global community of multi-disciplinary senior consultants with Telecommunications specific experience; built through decades of industry support and our Directory, the largest of its kind.

The United States Incident Management Plan for Telecommunications
resilience

Telecommunications in The United States comes with unique challenges.

The unique nature of an Incident Management Plan (IMP) for Telecommunications businesses in the United States is shaped by several factors. Firstly, the complexity and criticality of telecommunications networks necessitate a comprehensive and robust IMP. Additionally, the regulatory framework governing the telecommunications industry in the United States, including the Federal Communications Commission (FCC) guidelines, impose specific requirements for incident response and reporting. Understanding the specific risks and vulnerabilities associated with telecommunications infrastructure, such as cyberattacks or natural disasters, is crucial for creating an effective IMP. Furthermore, close coordination with relevant government agencies, emergency response teams, and industry partners is vital to ensure a cohesive and efficient incident management approach.

how we do it

Four phases to completing your Incident Management program.

Telecommunications organisations experience similar challenges here in The United States, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Incident Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Incident Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.

Developing comprehensive Incident Management across your organisation requires a fundamental understanding of Telecommunications products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Incident Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Telecommunications response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Telecommunications in The United States.

Contact us

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The United States Incident Management Plan for Telecommunications
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Telecommunications industry has access to consistent and relevant analysis on the Telecommunications threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across The United States and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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Don't just stop at Incident Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
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Disaster Recovery advice from Fixinc

At Fixinc, we understand the challenges that businesses face when it comes to Incident Management. In today's world, where disruptions can occur at any moment, having a solid plan in place is crucial. That's why we are here to help. Our team of experts is dedicated to providing solutions that will safeguard your organization and ensure business continuity.

The first key component in implementing an Incident Management program is to conduct a thorough risk assessment. By identifying potential vulnerabilities and understanding the specific threats that your business could face, we can tailor our recommendations to meet your unique needs. Our consultants will work closely with your team to analyze your current processes and develop strategies to mitigate risks.

The next step is to create a comprehensive incident response plan. This plan should outline the specific actions that need to be taken in the event of an incident, such as natural disasters, cyber-attacks, or employee emergencies. Our team will guide you through this process, ensuring that you have the necessary protocols in place to handle any situation.

Training and communication are also essential components of an effective Incident Management program. We will provide your employees with the training they need to respond quickly and effectively during an incident. Our consultants will also help you establish clear lines of communication, both internally and externally, to ensure that information is shared in a timely manner.

Finally, we understand that no plan is complete without regular testing and evaluation. Our team will work with you to develop a testing schedule and conduct exercises to assess the effectiveness of your Incident Management program. Through this ongoing process, we will identify areas for improvement and make adjustments as necessary.

At Fixinc, we believe that proactive planning and preparation are the keys to success in Incident Management. By partnering with us, you can have peace of mind knowing that your business is well-equipped to handle any crisis. Contact us today to learn more about how we can support your organization in implementing a robust Incident Management program.

Incident Management disciplines we offer Telecommunications.

Fixinc provides Telecommunications organisations with bespoke, best practice programs specific to disruptions in The United States. Explore the list of Incident Management disciplines below.

Incident Management Program Engagement Meeting

Get to know our team with a comprehensive Incident Management Programs engagement meeting. Here we discuss the timeline and scope of the work ahead.

Incident Management Documentation Review

The review of your Incident Management Documentation is a process that assesses the current level of preparedness of your organisation.

Incident Management Implementation Plan

Visible via your client Portal, the Implementation Plan details tasks, documents, responsibilities, and project progress.

Incident Management Plan development

The development of your Incident Management Plan consists of us a simple and easy to use document that forms action plans and supporting procedures to enable the timely recovery.

Incident Management Team Development

A pre-determined incident response team will ensure the organisation has a coordinated effective and timely response to all potential threats and disruptive risks to the organisation. Fixinc will help you find this team, develop their skillsets, and build their confidence to respond when they are needed most.

Incident Management Training

This will be practical training sessions to validate all aspects of the incident management response and your plans.

Incident Management Scenario Exercise

Facilitating scenario exercises ensures that Incident Management solutions fit the organisation's needs. Fixinc recommends continual improvement for organisational resilience.
who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Ollie Law and Brad Law Fixinc Directors
yours when you need it

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You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Incident Management arrangements. Get professional feedback on where you are today, and where you should go.

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Brad Law of Fixinc