Dare
To
Thrive

Crisis Management
for Utilities.

Fixinc is a global community of multi-disciplinary senior consultants with Utilities specific experience; built through decades of industry support and our Directory, the largest of its kind.

The United States Crisis Management for Utilities
resilience

Utilities in The United States comes with unique challenges.

Crisis management in the United States utilities industry is a unique and critical process that requires a comprehensive understanding of the industry's specific challenges and regulations. Unlike other sectors, utilities face the responsibility of maintaining uninterrupted services such as electricity, water, and gas supply, which are essential to the functioning of communities and businesses. Therefore, crisis management in this industry necessitates careful planning, coordination with local authorities and emergency services, and effective communication strategies to minimize disruptions and ensure the safety and satisfaction of customers. Additionally, utilities need to consider the impact of natural disasters, cyber threats, and regulatory compliance in their crisis management strategies.

how we do it

Four phases to completing your Crisis Management program.

Utilities organisations experience similar challenges here in The United States, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Crisis Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Crisis Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.

Developing comprehensive Crisis Management across your organisation requires a fundamental understanding of Utilities products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Crisis Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Utilities response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Utilities in The United States.

Contact us

Get an obligation free quote from Fixinc.

Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.
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Get a quote within an hour of talking with us.

Yes, it really is that quick.
Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.
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The United States Crisis Management for Utilities
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Utilities industry has access to consistent and relevant analysis on the Utilities threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across The United States and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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services

Don't just stop at Crisis Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
06
corporate resilience services available with Fixinc.
50+
unique resilience disciplines facilitated by our Advisors.
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Fixinc Tungsten Diamond
Averaging
7.1x
quicker implementation than industry standards.
Minimum
3x
consultants on your program implementation.
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<40%
on the industry standard for a silimar program.

Disaster Recovery advice from Fixinc

In today's rapidly evolving business landscape, it is crucial for United States-based businesses to have a comprehensive Crisis Management program in place. This is where Fixinc can step in as your trusted consulting partner to provide expert guidance and support.

The first key component when implementing a Crisis Management program is to perform a detailed risk assessment. Our team of experienced consultants will conduct a thorough analysis of your organization's vulnerabilities and identify potential crisis scenarios. By understanding the risks specific to your industry and business, we can develop tailored strategies to mitigate those risks effectively.

The next step involves establishing clear communication channels. During a crisis, effective and timely communication is vital. At Fixinc, we will work closely with your team to create a crisis communication plan that outlines how information will be shared internally and externally. This will ensure that accurate and consistent messages are delivered to the right stakeholders, helping to maintain transparency and build trust.

Another vital component of Crisis Management is the creation of a comprehensive incident response plan. Our consultants will collaborate with your team to develop detailed procedures for responding to various crisis scenarios. By clearly defining roles and responsibilities, as well as outlining step-by-step actions, your organization will be well-prepared to minimize the impact of a crisis.

At Fixinc, we understand the challenges businesses face when it comes to Crisis Management. Our expertise and proven track record allow us to provide you with customized solutions that meet your unique needs. Don't wait until a crisis occurs; take proactive steps now to protect your organization's reputation and ensure its long-term success. Contact us today for a consultation and let us be your partner in navigating the complexities of Crisis Management.

Crisis Management disciplines we offer Utilities.

Fixinc provides Utilities organisations with bespoke, best practice programs specific to disruptions in The United States. Explore the list of Crisis Management disciplines below.

Crisis Management Program Engagement Meeting

An engagement meeting to confirm the scope of the program, establish roles & responsibilities, and proposed time line of activities.

Crisis Management Documentation Review

Assess the current level of preparedness and set a base line for program improvement.

Crisis Management Implementation Plans

Our implementation plans clearly identify each phase of the project and predicted delivery timescales. This is important for key project stakeholders.

Crisis Management Strategy Development

The Strategy Document customizes strategic response protocols for crisis management.

Crisis Management Team Development

Increase your Crisis Management Team Development capabilities with Fixinc's bespoke crisis management training - empowering your crisis team and executives.
who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Ollie Law and Brad Law Fixinc Directors
yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Crisis Management arrangements. Get professional feedback on where you are today, and where you should go.

Send us your details and plans
Recieve an invite and calendar link
Conduct a one hour online call
Receive a summary email / report
Brad Law of Fixinc