Dear Scott,
Thank you for the opportunity to present Adelaide University with a proposal for Emergency Notification services.
Adelaide University has identified the need to conduct an update of its incident management program to ensure the appropriate level of preparedness in the event of a business disruption. This includes the following elements:
- Implementation of FACT24 CIM Starter
A fit-for-purpose program validation, based on clear recovery priorities and dependencies, and strong stakeholder engagement, will increase confidence in Adelaide University's response capabilities and meet stakeholder expectations.
All activities are performed by highly qualified and experienced consultants.
Scott, at Fixinc, our passion is empowering individuals to confidently overcome challenges, leading to a resilient future. We guarantee a highly professional outcome that gives the university the assurance of having the necessary measures in place in case of business disruptions.
Thank you for the opportunity to submit this proposal and I look forward to the opportunity of working with you soon. Please do not hesitate to contact me if you have any questions.
Yours Sincerely,
Brad Law
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Developing your resilience.
Scope of work.
FACT24 CIM Starter Setup Package
- Includes a one off Setup fee.
- Includes technical setup for activation of account.
- Import of master data and consulting services for account configuration.
- Training and functional testing.
- SSO, One-time set up fee.
- Teams, One-time set up fee.
- ServiceNow One-time set up fee (no ongoing monthly/annual cost)
FACT24 CIM Starter Setup Steps:
Initial Configuration:
Access the FACT24 CIM Starter web portal and configure the default alarm settings, including recipients, alarm types, and notification channels.
Define scenarios for different emergency types, ensuring that each scenario is tailored to specific needs and response protocols.
User Roles and Permissions:
Assign roles and permissions for team members, specifying who can create, modify, or trigger alarms.
Set up advanced permissions if required, such as granting specific users rights to trigger alarms directly from the PC client (available as an additional feature).
Platform Integration:
Mobile App: Ensure all relevant team members download the FACT24 ENS+ app, where they can activate alarms and receive notifications on the go.
PC Client: For organizations using the PC client, ensure it’s installed on users’ desktops, and provide login credentials.
Real-Time Monitoring Setup:
Configure the dashboard for real-time tracking of alarms and notifications, ensuring that users can easily monitor the status of active alarms and recipient responses.
Schedule Alarms:
Set up scheduled alarms for recurring notifications, such as periodic testing or drills, to ensure regular system checks and preparedness.
FACT24 CIM Starter Training:
The Training sessions for FACT24 CIM Starter will focus on familiarizing the team with the system's diverse alarm activation methods. Team members will learn how to:
- Trigger and manage alarms using the web portal, app, PC client, telephone, or automated APIs.
- Implement temporary adjustments to alarm scenarios based on real-time needs.
- Use real-time monitoring tools for efficient crisis response.
- Schedule alarms for recurring or test purposes.
FACT24 CIM Starter
- Setup and implementation package.
- x25 FACT24 users licences.
- FACT24 admin and user training.
- 300 Persons (contacts in the database for alerting in an emergency).
- 300 call-minutes, 300 SMS and 300 push-notifications per month.
- Annual subscription upfront payment.
- Fixinc/F24 local support and F24 24x7 support.
FACT24 CIM Starter
FILE ARCHIVE
Files and documentation can be saved and managed in individual folders in the File Archive, including version control. ALL of your plans are located in ONE place and can also be accessed if your own IT environment is not available. The File Archive contains storage space of 20 GB.
PRE-DEFINED ACTION CARDS
Use Action Cards to carry out your plans! Action Cards are predefined checklists that are automatically activated when registering the incident, depending on the role, type of incident and severity.
REPORT TEMPLATES
Customisable templates and forms can be used to log every type of meeting and to create reports (e.g. Situation Report). FACT24 CIM is delivered standard with best practices templates.
EXERCISE MODE
Do training about the emergency with the Exercise Mode so that all key personnel can familiarise themselves with the tool as well as a possible procedure. The Exercise Mode also has the advantage that this type of test area is separated from normal mode.
REGISTRATION OF INCIDENTS
Register new incidents with description, classification regarding type, phase and severity, as well as appendices. Additional custom fields can be added. Access can be restricted based on roles or users. All the follow-up information entered in the system is associated with an incident.
AUTOMATIC INCIDENT CREATION VIA API
Thanks to API connection, incidents can be created automatically on the basis of previously defined events. Existing incidents can also be updated - regardless of whether they were created manually or via import. With the help of our detailed API documentation you can connect your required applications and thus react even faster to incidents.
AUTOMATIC RUNNING LOG
Registration of an incident automatically starts continuous logging. All information, decisions and actions are entered automatically. The documentation can be exported as an audit-proof PDF file.
ACTION CARDS
In a crisis, you can benefit from prepared checklists in the form of Action Cards that you can follow for orientation. Action Cards are automatically activated depending on the role, type of incident and severity. Actions can be marked as completed, commented on, or assigned as a task.
AUDIT-PROOF RUNNING LOG
The detailed log of each incident can be downloaded as an audit-proof PDF file and provides an overview of all actions and decisions.
Maintenance Program.
Initial Activities
- Provision of annual maintenance schedule.
Development of annual exercise strategy.
Start time
End time
Mid-year health check
- Full review and update of all business continuity related documentation.
- Distribution of revised plans (soft copy).
Start time
End time
Annual Activities
- 1 x 45-minute business continuity awareness session.
- 1 x 3-hour annual Crisis Leadership training session.
- 1 x 3-hour annual Crisis Scenario Exercise.
- Provision of post-exercise reports.
- Provision of revised soft copy BCP documentation.
- Management and maintenance of business continuity related training records.
- Provide executive/board presentations as required.
- Provision of Annual Assurance Statement.
Start time
End time
Three pricing options to choose from
If you are interested in joining our exclusive Maintenance Program, we will send you an individual contract with scope and final pricing for the three year program.
The table below provides a high level of the components and their expandable items you will receive annually. We created assets that are adjustable and complimentary to allow flexibility in investment.
Coming soon: Exclusive access to components.
A proposed digital transformation.
More than 3,000 customers worldwide rely on F24's solutions to manage their communication needs, as part of their day-to-day communication of critical or confident content, or in the event of a crisis.
Fixinc is the Oceania partner of F24. We're able to help you implement, onboard, and maintain the software on an ongoing basis. We also have the option of implementing hosting on site if your IT policy requires this. With us, you can seamlessly integrate your resilience programs with response technology.
years of experience
of STOXX Europe 50 companies supplied
subscribed accounts
DSGC-Compliant
Book a 30-minute demo with Martin
Through a simple, 20 minute demo, Martin can provide you enough information to see how FACT24 can support your organisation during difficult and complex disruptions. He will ensure the demo matches your organisation's needs and leave plenty of time for Q&A.
F24 FAQs
In crisis situations, every minute counts. For this reason, FACT24 is designed to be as simple as possible to operate. The multimedia platform notifies you about critical situations, emergencies or faults in your technical systems and can automatically mobilise specialists or response teams. This can be done by voice call, SMS, e-mail or mobile app. The confirmation function provides FACT24 with qualified feedback on the availability and response time of your teams. All alarm events are logged in detail and can be used to improve any process.
- Voice calls with up to 800 parallel channels
- High-availability SMS connection
- Smartphone app for Android & iOS
- Integration of local PA systems
- Control of IP loudspeakers
- Client PC integration
- Relay outputs to control visual and audible systems
- Fax, e.g. for alarm logs
- Connection to 3rd party interfaces for integration of customer systems
- Yes, via our alarm media gateway for recording analogue signals and digital contact inputs and outputs
- Using a connection through OPC
- Utilising our REST API
- Most clients integrate with their HR database to ensure accurate contact information in the FACT24 database
- Or trigger FACT24 alarms by email or SMS.
In an incident or crisis scenario, it is crucial to alert and mobilize all major players, stakeholders, and response teams swiftly. Central coordination of all activities is managed through a crisis cockpit, ensuring effective control and decision-making. During an emergency, communication is facilitated via telephone conferences and online collaboration tools. To keep affected areas informed, an information hotline is established, providing timely updates. Additionally, technical monitoring of systems is conducted, with automatic alerts triggered when necessary, ensuring prompt response to any issues that arise.
Emergency conference calls are essential for coordinating responses during crises. Production alarms are implemented to minimize manufacturing downtime, ensuring operational continuity. Safety measures for lone workers are crucial to their health and lives. FACT24 Lone Worker meets both legal and occupational requirements for the use of personal emergency signaling systems, providing vital protection for those working alone.
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Relevant standards.
Societal security – Business Continuity Management Systems - Requirements.
‘Good practice guidelines 2018’.
Principles and guidelines.
Guidance and Good Practice.
Planning for Emergencies in Facilities.
Standards, and codes of practice.
Martin will be the Technical Lead for the FACT24 and technology implementation. He will work with the project sponsors and IT department to ensure a seamless implementation and configuration of your requirements. Martin will also provide end-user training to ensure all users of FACT24 can log on and use the system.
Brad will act as your main program contact and consultant from start to finish. Whilst other consultants with other backgrounds will join the program from time to time, it's Brad who oversees the progress and direction as well as making the final decision on what is shared with you. His focus is on ensuring you are comfortable with everything we're sending you as well as the outcome of your Fixinc program.
Hannah supports our team with operational activities and administration. She will be helping with the paperwork, planning, and materials we use to run your programs. Hannah has a keen eye for detail and loves to research realistic scenario exercises for our clients.
Getting in touch with our team
Contact us at any time to talk through any evolving risks or ideas you have. With our team, there are no unexpected invoices if you do so.
A father and son on a mission.
Fixinc was founded by Brad and Ollie Law in 2017. The pair experienced first-hand the results of practitioners failing their clients when they were needed most. They developed the Consulting Practice, Advisory Board, and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology expertise and senior executive level consulting to a fresh and impactful service.
In the industry together, running programs globally.
Organisations serviced across 25+ industry types.
A simple approach to resiliency.
We are playing the infinite game. No one supplier can be the best, but organisations should have access to the best solutions. Our passion for the industry and careful management of deep relationships with fellow practitioners and industry bodies places us as a premium supplier. Our programs speak for themselves, set upon three simple approaches:
The Fixinc Loyalty Program.
Your loyalty and commitment to us should be rewarded. That's why every program or activity you do with Fixinc earns you points that goes towards money off your next program, or access to complimentary work, like an exercise or review.
You will earn Loyaly Points today that you can use tomorrow.
to be earned on this proposal
current points
Number of points available
Fixinc will meet with you to better understand your preferences and pivot the program to achieve this. We are proud to share that no client has initiated this option.
Client Referrals
Below showcases a handful of relevant referrals with clients we have supported in the past. All of these people have been briefed and will expect an email from you. A core goal at Fixinc is lifelong partnerships, we are confident these referrals can support that mission.
razia.namazie@optus.com.au
kris.stead@edlenergy.com
This involved streamlining BIA output - cutting identified critical business functions in half. Business continuity plans were refined and none response actions removed reducing the size of BCP by 50%. This ensured plans were action orientated and user friendly.
After a two year partnership, Fixinc is now the preferred supplier for UTS.
david.redden@uts.edu.au
This included their Global Data Centres in South Africa, India and Czech Republic helping NTT reach ISO 22301 accreditation.
The program was delivered on-site and via remote meetings to a large team of Executives and management.After a two year partnership, Fixinc is now the preferred supplier for UTS.
steve.vandenberg@oceanagold.com
FAQs
Counication is key for a successuful program. Anything missing here, please ask us to clarify.
Our programs can start within the day of signing your proposal (schedules permitting). However, we like to have our Program Engagement Meeting at least within 7 days. If it's a smaller program and more urgent, we can look to start within 48 hours.
These are found via the link in the menu navigation. In most cases, we ask for an engagement fee to be settled within 14 days of signing this program's proposal. However, we can be flexible with payment terms that follow your account's policies. All we ask is that this is shared after accepting this proposal so we can plan accordingly.
We strongly disagree with chasing program sponsor's for overdue invoices (it is not your responsibility), so please share the Accounts information for us to take this offline. Payments paid on time or early receive loyalty points.
Typically, much less than you would presume. Our team is able to do a lot of the heavy lifting for you. On occasion, we may need staff for meetings (like with BIAs), however this never usually goes over an hour. Training sessions require a little more input, but are still very reasonable. We specifically make a point of reducing the time and resources from your team as this is commonly the biggest reservations for starting a program.
This often depends on the program itself. We want to ensure additional work does not disrupt the momentum of your current program, and often it would not add value. However, we can run programs alongside one another, or provide a separate scope and quote to start something immediately once this is finished. Speak to us about our Maintenance Program as this can cover multiple programs in one.
You can find specific clauses in your terms regarding our policy, however we try to be as flexible as possible to our clients; things happen, we understand. In most cases, it's simply 30-days notice with the Engagement Fee acting as a non-refundable deposit. Instead of cancelling, you can also put programs on hold if necessary.
Investment.
We aim to price around 10-25% lower than the industry averages thanks to our in-house technology solutions and automations. We will work with you to ensure we meet your budgets, expectations, and resilience objectives.
- Includes a one off Setup fee.
- Includes technical setup for activation of account.
- Import of master data and consulting services for account configuration.
- Training and functional testing.
- SSO, One-time set up fee.
- Teams, One-time set up fee.
- ServiceNow One-time set up fee (no ongoing monthly/annual cost)
- Setup and implementation package.
- x25 FACT24 users licences.
- FACT24 admin and user training.
- 300 Persons (contacts in the database for alerting in an emergency).
- 300 call-minutes, 300 SMS and 300 push-notifications per month.
- Annual subscription upfront payment.
- Fixinc/F24 local support and F24 24x7 support.
The process to accepting your proposal.
A final note from me.
Use this information when discussing your proposal or for reporting purposes.