Dear Wila,
Thank you for the opportunity to present Helios Towers with a proposal for Business Continuity Management services. It is our pleasure to introduce you to our team and detail our approach to supporting your organisation on this important journey.
A link to our PDF proposal submission can be found here >
Helios Towers has identified the need to update its business continuity program to ensure the appropriate level of preparedness in the event of a business disruption. In turn, this will enhance staff capability and help foster a culture of resilience against an evolving threat landscape.
The key elements of our proposal include:
- Business Continuity Policy & Framework
- Business Impact Analysis and Risk Assessment Templates
- Business Continuity Plan Templates
- Business Continuity Training
A fit-for-purpose program validation, built on clear recovery priorities, dependencies, and strong stakeholder engagement, will increase confidence in Helios Towers' response capabilities and meet stakeholder expectations. It will also ensure your organisation begins its journey toward building resilience maturity in a challenging world.
In the following sections, you’ll find our approach to Business Continuity and how Fixinc enhances people’s capabilities during times of adversity. The document outlines our scope, outputs, references, company information, FAQs, and additional details you may find valuable. Both the digital and print versions of this proposal offer a glimpse into the level of quality we deliver every day.
At Fixinc, we are a boutique, people-first advisory firm. We keep our client relationships and team structure intentionally streamlined, allowing our senior advisors to dedicate unparalleled commitment and attention to each program. This will be evident through our in-person, three-day Business Continuity Training, as well as the ongoing support we provide to your OpCo colleagues.
Clients experience a tailored, personal relationship with us. We are known for proactively checking in with contacts during potential disruptions, regardless of ongoing work. All activities and services are performed to ISO-level standards and supported by our intelligent in-house technology solutions, which enhance efficiency and implementation tenfold. This is why we’re widely regarded as some of the most reliable and dedicated resilience advisors in the market.
Fixinc has extensive experience working within the Telecommunications and Infrastructure sector. We have a deep understanding of the unique risks and threat landscape Helios Towers navigates daily. Our Business Continuity and Crisis Management services are specifically designed to address telecommunications infrastructure risks.
Wila, at Fixinc, our mission is to modernise the resilience profession. We aim to make every organisation at least 1% more resilient, every day. We stake our careers and reputation on the excellence of our services, providing you with the assurance that robust measures are in place to address any business disruptions.
Thank you once again for the opportunity to submit this RFP. The team and I look forward to the prospect of working with you soon. Please don’t hesitate to contact me directly if you have any questions.
Yours sincerely,
Brad Law
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Developing your resilience.
Scope of work.
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Engagement and BC Policy Development
- Client Portal and Engagement Prepared by Fixinc.
- 1 Hour Engagement Meeting.
- Minutes and Meeting Recording.
- Detailed scope and Q&A.
- Agree the definition and objectives for business continuity within the organisation.
- Agree the scope of the business continuity program.
- Identify and agree on the standards or guidelines that will be used as a benchmark.
- Draft the new or revised policy.
- Circulate the draft policy for consultation with top management.
- Facilitate the approval and sign off of the policy by top management.
- Ensure the approved policy is communicated to all interested parties.
Business Continuity Policy and Framework
The Policy and Framework will define the implementation and management approach for the Business Continuity Program and align it with best practice standards or guidelines.
The policy and framework will include:
Purpose and Scope
- Purpose: Clear statement of the purpose of the policy.
- Scope: Defines the coverage of the policy, including business functions, geographic locations, and any exclusions.
Objectives
- Business Continuity Objectives: Specific goals that the policy aims to achieve, such as minimising downtime and ensuring the safety of personnel.
Roles and Responsibilities
- Leadership Roles: Identification of individuals or teams responsible for oversight and implementation of the business continuity plan.
- Staff Responsibilities: Roles of employees in executing and maintaining the business continuity measures.
Business Impact Analysis (BIA)
- Critical Business Functions: Identification and prioritisation of critical business processes.
- Impact Assessment: Evaluation of the potential impact of disruptions on business operations.
Risk Assessment
- Risk Identification: Potential risks that could disrupt business operations.
- Risk Mitigation Strategies: Measures to reduce the likelihood and impact of identified risks.
Business Continuity Strategies
- Recovery Strategies: Detailed plans for restoring critical business functions.
- Resource Allocation: Identification of necessary resources (personnel, technology, facilities).
Recovery Plans
- Detailed Recovery Procedures: Step-by-step procedures for recovering business operations.
- Timeframes: Estimated recovery times for critical functions.
Training and Awareness
- Training Programs: Regular training schedules for staff on business continuity procedures.
- Awareness Campaigns: Initiatives to keep all employees informed about business continuity practices.
Testing and Exercising
- Test Types: Different types of tests (e.g., tabletop exercises, full-scale drills).
- Frequency: Regular testing schedules to ensure plans are effective and up-to-date.
Plan Maintenance
- Review Cycle: Regular review and update schedules for the business continuity plan.
- Continuous Improvement: Mechanisms for incorporating lessons learned from tests and actual incidents.
Compliance and Audit
- Regulatory Requirements: Adherence to relevant laws, regulations, and industry standards.
- Audit Processes: Regular audits to ensure compliance and effectiveness of the business continuity plan.
Create Business Impact Analysis / Risk Assessment and Business Continuity Plan Templates
Based on the outcomes of the engagement meeting Fixinc will develop:
- The recommended Business Impact Analysis (BIA).
- Risk Assessment (RA) and Business Continuity Plan (BCP) Templates.
- Templates will be used by the Business Continuity Champions to compete BIA and RA workshops in the development of OpsCo regional BCP's.
BIA and RA Templates:
A clear understanding of key priorities and dependencies is crucial for developing effective business continuity strategies. To support this, Fixinc will create a Business Impact Analysis (BIA) template. The template will enable Helios Towers Business Continuity Champions to facilitate consultative interviews with business unit representatives across all OpCos.
The Templates used during the interviews will include confirmation of:
- All mission-critical functions
- Allowable outages and recovery timeframes for each critical function
- Resource requirements and critical dependencies
As part of the BIA process, Fixinc will also design a Risk Assessment (RA) template utilising our proprietary threat forecasting tools. This template will evaluate relevant business continuity vulnerabilities and potential disruption scenarios that could affect critical business functions identified during the BIAs. The assessment will include:
- Prioritising the organisation’s products and services by determining the MTPD for each.
- Prioritise the process or processes required to deliver the organization’s most urgent products and services, including identification of the activities that make up those processes, if required.
- Prioritise the activities that deliver the most urgent products and services, and determine the resources required for the continuity of these activities following an incident, as well as their interdependencies.
- Perform a final analysis or consolidation of analyses which should lead to the determination of business continuity requirements.
- Identification and categorisation of disruption related risks.
- Review of likely causes, existing controls and potential impacts.
- Prioritisation of all identified risks based on likelihood and impact ratings.
- Grouping and prioritisation of risks into key disruption scenarios.
BCP Templates
Fixinc will develop a Business Continuity Plan (BCP) tailored template to the unique operational requirements and structure of the organisation.
The business continuity plan template will include simple and easy-to-use documentation in the form of action plans covering business recovery and resumption considerations for all relevant disruption scenarios. Plans will also closely align with existing crisis management, emergency management, risk management, IT and operational measures to ensure an integrated outcome.
This will deliver a standardised and integrated protocol for dealing with business disruptions and will include:
- Establishment of required command and control structures, including management roles and responsibilities.
- Communication strategies and supporting templates.
- Incident Assessment tools to measure the severity of an event.
- Impact assessment tools to measure the scale and nature of damage to business operations.
- Practical checklists for immediate operational tasks and escalation procedures to aid with decisions.
- Staff management plans to assist with relocations and recovery of work priorities.
- Resource management plans to effectively coordinate recovery efforts.
- Identification of alternate accommodation and process workarounds.
- Recovery strategies in the form of highly practical checklists, supported by reference procedures.
- Resumption strategies to resume business as usual operations.
- Other supporting tools, documents, and reference materials.
Implementation Guides
To support the implementation of the BIA, RA, and BCP processes, Fixinc will develop comprehensive implementation guides tailored for Helios Towers Business Continuity Champions.
- These guides will provide detailed, step-by-step instructions to ensure a consistent and structured approach to developing Business Continuity Plans. They will be designed to facilitate deployment across all OpCo locations, ensuring early adoption and seamless integration by on-site staff.
Business Continuity Training
- Attend a 3 day interactive business continuity training program.
- Validate your draft risk assessment and business impact analysis (RA/BIA) templates.
- Validate your draft business continuity plan templates.
- Practical activities and exercise components.
- Complete business continuity capability assessment.
- 1 hour remote shadowing session per OpCo representative
Fixinc will deliver a comprehensive three-day Business Continuity (BC) training program tailored for Helios Towers OpCo BC Champions. This program is designed to equip participants with the knowledge and skills to lead and implement robust business continuity strategies across their respective regions, utilizing the RA/BIA and BCP templates developed by Fixinc.
Key training outcomes include:
- Gaining insights into the current threat landscape.
- Mastering the fundamentals of business continuity.
- Learning to implement an effective business continuity program.
- Ensuring the continuous improvement of business continuity practices at Helios Towers.
- 1 hour remote shadowing session per OpCo representative to be used in a risk assessment or business impact analysis meeting in their areas.
This hands-on training will empower BC Champions to drive resilience and preparedness across the organisation.
- Fixinc’s Learning and Development division will organise all pre-training bookings and complete training participant records for all sessions.
You can find a PDF of our proposed agenda here.
This agenda is draft only and we will arrange a final schedule during our engagement meeting.
United Kingdom Travel and Accommodation
- Airfare Expenses
- Accommodation Expenses
- Commuting fees within London
The travel expenses covers transportation fees, accommodation, and commuting. Fixinc is committed to charging fair and reasonable travel expenses that are relevant to the program and client’s location in relation to our closest Senior Advisors. We research expected costs at the period of proposed travel and add these into our proposal today, ensuring you have complete transparency and a total cost of this program with us.
Daily Rate
Any consulting services requested by the Client that fall outside the defined scope of the current Project Agreement shall be billed at a pre-agreed daily rate of £2,625, subject to the duration and nature of the services provided. See Terms and Conditions for more inforation.
Maintenance Program.
Initial Activities
- Provision of annual maintenance schedule.
Development of annual exercise strategy.
Start time
End time
Mid-year health check
- Full review and update of all business continuity related documentation.
- Distribution of revised plans (soft copy).
Start time
End time
Annual Activities
- 1 x 45-minute business continuity awareness session.
- 1 x 3-hour annual Crisis Leadership training session.
- 1 x 3-hour annual Crisis Scenario Exercise.
- Provision of post-exercise reports.
- Provision of revised soft copy BCP documentation.
- Management and maintenance of business continuity related training records.
- Provide executive/board presentations as required.
- Provision of Annual Assurance Statement.
Start time
End time
Three pricing options to choose from
If you are interested in joining our exclusive Maintenance Program, we will send you an individual contract with scope and final pricing for the three year program.
The table below provides a high level of the components and their expandable items you will receive annually. We created assets that are adjustable and complimentary to allow flexibility in investment.
Coming soon: Exclusive access to components.
A proposed digital transformation.
More than 3,000 customers worldwide rely on F24's solutions to manage their communication needs, as part of their day-to-day communication of critical or confident content, or in the event of a crisis.
Fixinc is the Oceania partner of F24. We're able to help you implement, onboard, and maintain the software on an ongoing basis. We also have the option of implementing hosting on site if your IT policy requires this. With us, you can seamlessly integrate your resilience programs with response technology.
years of experience
of STOXX Europe 50 companies supplied
subscribed accounts
DSGC-Compliant
Book a 30-minute demo with Martin
Through a simple, 20 minute demo, Martin can provide you enough information to see how FACT24 can support your organisation during difficult and complex disruptions. He will ensure the demo matches your organisation's needs and leave plenty of time for Q&A.
F24 FAQs
In crisis situations, every minute counts. For this reason, FACT24 is designed to be as simple as possible to operate. The multimedia platform notifies you about critical situations, emergencies or faults in your technical systems and can automatically mobilise specialists or response teams. This can be done by voice call, SMS, e-mail or mobile app. The confirmation function provides FACT24 with qualified feedback on the availability and response time of your teams. All alarm events are logged in detail and can be used to improve any process.
- Voice calls with up to 800 parallel channels
- High-availability SMS connection
- Smartphone app for Android & iOS
- Integration of local PA systems
- Control of IP loudspeakers
- Client PC integration
- Relay outputs to control visual and audible systems
- Fax, e.g. for alarm logs
- Connection to 3rd party interfaces for integration of customer systems
- Yes, via our alarm media gateway for recording analogue signals and digital contact inputs and outputs
- Using a connection through OPC
- Utilising our REST API
- Most clients integrate with their HR database to ensure accurate contact information in the FACT24 database
- Or trigger FACT24 alarms by email or SMS.
In an incident or crisis scenario, it is crucial to alert and mobilize all major players, stakeholders, and response teams swiftly. Central coordination of all activities is managed through a crisis cockpit, ensuring effective control and decision-making. During an emergency, communication is facilitated via telephone conferences and online collaboration tools. To keep affected areas informed, an information hotline is established, providing timely updates. Additionally, technical monitoring of systems is conducted, with automatic alerts triggered when necessary, ensuring prompt response to any issues that arise.
Emergency conference calls are essential for coordinating responses during crises. Production alarms are implemented to minimize manufacturing downtime, ensuring operational continuity. Safety measures for lone workers are crucial to their health and lives. FACT24 Lone Worker meets both legal and occupational requirements for the use of personal emergency signaling systems, providing vital protection for those working alone.
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Relevant standards.
Societal security – Business Continuity Management Systems - Requirements.
‘Good practice guidelines 2018’.
Principles and guidelines.
Guidance and Good Practice.
Planning for Emergencies in Facilities.
Standards, and codes of practice.
Brad will act as your main program contact and consultant from start to finish. Whilst other consultants with other backgrounds will join the program from time to time, it's Brad who oversees the progress and direction as well as making the final decision on what is shared with you. His focus is on ensuring you are comfortable with everything we're sending you as well as the outcome of your Fixinc program.
Ollie will be helping with the administration and analysis of your project, ensuring that the correct information is gathered and reviews of your documents are in order and documented correctly. As an operational assistant, Ollie also runs the quality assurance of our overall programs. He will also act as a key contact at the beginning and end of the programs.
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Andrew will be leading the Agile session as part of your Business Continuity training. This will be a great opportunity to learn how agile project management can improve how you run business continuity.
Hannah supports our team with operational activities and administration. She will be helping with the paperwork, planning, and materials we use to run your programs. Hannah has a keen eye for detail and loves to research realistic scenario exercises for our clients.
Martin will be the Technical Lead for the FACT24 and technology implementation. He will work with the project sponsors and IT department to ensure a seamless implementation and configuration of your requirements. Martin will also provide end-user training to ensure all users of FACT24 can log on and use the system.
Imam will support our senior team on the R&D, financial, analytical, and administrative elements of your program. As our youngest team member, he is encouraged to innovate and consider ways to streamline processes and reduce noise. Imam will also help build documentation and implementation plans.
Getting in touch with our team
Contact us at any time to talk through any evolving risks or ideas you have. With our team, there are no unexpected invoices if you do so.
A father and son on a mission.
Fixinc was founded by Brad and Ollie Law in 2017. The pair experienced first-hand the results of practitioners failing their clients when they were needed most. They developed the Consulting Practice, Advisory Board, and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology expertise and senior executive level consulting to a fresh and impactful service.
In the industry together, running programs globally.
Organisations serviced across 25+ industry types.
A simple approach to resiliency.
We are playing the infinite game. No one supplier can be the best, but organisations should have access to the best solutions. Our passion for the industry and careful management of deep relationships with fellow practitioners and industry bodies places us as a premium supplier. Our programs speak for themselves, set upon three simple approaches:
The Fixinc Loyalty Program.
Your loyalty and commitment to us should be rewarded. That's why every program or activity you do with Fixinc earns you points that goes towards money off your next program, or access to complimentary work, like an exercise or review.
You will earn Loyaly Points today that you can use tomorrow.
to be earned on this proposal
current points
Number of points available
Fixinc will meet with you to better understand your preferences and pivot the program to achieve this. We are proud to share that no client has initiated this option.
Client Referrals
Below showcases a handful of relevant referrals with clients we have supported in the past. All of these people have been briefed and will expect an email from you. A core goal at Fixinc is lifelong partnerships, we are confident these referrals can support that mission.
razia.namazie@optus.com.au
kris.stead@edlenergy.com
This involved streamlining BIA output - cutting identified critical business functions in half. Business continuity plans were refined and none response actions removed reducing the size of BCP by 50%. This ensured plans were action orientated and user friendly.
After a two year partnership, Fixinc is now the preferred supplier for UTS.
david.redden@uts.edu.au
This included their Global Data Centres in South Africa, India and Czech Republic helping NTT reach ISO 22301 accreditation.
The program was delivered on-site and via remote meetings to a large team of Executives and management.After a two year partnership, Fixinc is now the preferred supplier for UTS.
steve.vandenberg@oceanagold.com
FAQs
Counication is key for a successuful program. Anything missing here, please ask us to clarify.
Our programs can start within the day of signing your proposal (schedules permitting). However, we like to have our Program Engagement Meeting at least within 7 days. If it's a smaller program and more urgent, we can look to start within 48 hours.
These are found via the link in the menu navigation. In most cases, we ask for an engagement fee to be settled within 14 days of signing this program's proposal. However, we can be flexible with payment terms that follow your account's policies. All we ask is that this is shared after accepting this proposal so we can plan accordingly.
We strongly disagree with chasing program sponsor's for overdue invoices (it is not your responsibility), so please share the Accounts information for us to take this offline. Payments paid on time or early receive loyalty points.
Typically, much less than you would presume. Our team is able to do a lot of the heavy lifting for you. On occasion, we may need staff for meetings (like with BIAs), however this never usually goes over an hour. Training sessions require a little more input, but are still very reasonable. We specifically make a point of reducing the time and resources from your team as this is commonly the biggest reservations for starting a program.
This often depends on the program itself. We want to ensure additional work does not disrupt the momentum of your current program, and often it would not add value. However, we can run programs alongside one another, or provide a separate scope and quote to start something immediately once this is finished. Speak to us about our Maintenance Program as this can cover multiple programs in one.
You can find specific clauses in your terms regarding our policy, however we try to be as flexible as possible to our clients; things happen, we understand. In most cases, it's simply 30-days notice with the Engagement Fee acting as a non-refundable deposit. Instead of cancelling, you can also put programs on hold if necessary.
Investment.
We aim to price around 10-25% lower than the industry averages thanks to our in-house technology solutions and automations. We will work with you to ensure we meet your budgets, expectations, and resilience objectives.
- Client Portal and Engagement Prepared by Fixinc.
- 1 Hour Engagement Meeting.
- Minutes and Meeting Recording.
- Detailed scope and Q&A.
- Agree the definition and objectives for business continuity within the organisation.
- Agree the scope of the business continuity program.
- Identify and agree on the standards or guidelines that will be used as a benchmark.
- Draft the new or revised policy.
- Circulate the draft policy for consultation with top management.
- Facilitate the approval and sign off of the policy by top management.
- Ensure the approved policy is communicated to all interested parties.
Based on the outcomes of the engagement meeting Fixinc will develop:
- The recommended Business Impact Analysis (BIA).
- Risk Assessment (RA) and Business Continuity Plan (BCP) Templates.
- Templates will be used by the Business Continuity Champions to compete BIA and RA workshops in the development of OpsCo regional BCP's.
- Attend a 3 day interactive business continuity training program.
- Validate your draft risk assessment and business impact analysis (RA/BIA) templates.
- Validate your draft business continuity plan templates.
- Practical activities and exercise components.
- Complete business continuity capability assessment.
- 1 hour remote shadowing session per OpCo representative
- Airfare Expenses
- Accommodation Expenses
- Commuting fees within London
The process to accepting your proposal.
A final note from me.
Use this information when discussing your proposal or for reporting purposes.