Brad Law
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Developing your resilience.
Scope of work.
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Project Engagement
Engagement and relationship building between both parties and key stakeholders.
Fixinc will facilitate an engagement meeting with key representatives from Optus to verify the review scope and key business continuity priorities.
The process of engagement will define project goals, essential performance metrics, communication procedures, and appropriate project results that are in harmony with the organization's mission and culture. Additionally, this process will uncover critical stakeholder needs, strategies for managing change, and contribute to the development of program engagement.
Complimentary Business Continuity Review
Documentation Review.
Review findings and recommendations included in exercise report.
Review Establishment
In the development of the Optus Exercise Fixinc will include a complimentary review of the current maturity of the Networks Business Continuity Program. Fixinc will create tailored review objectives which will act as a guide to the development of review criteria with a focus on key business functions and program priorities. Review objectives may be based around:
- Compliance with specific guidelines or standards.
- Adequacy and scope of existing preparations.
- Structure, integration and usability of existing measures.
- Current capabilities and preparedness.
- Alignment with overall strategic objectives.
Documentation Review
Fixinc will evaluate crucial aspects of the Optus program by examining existing documentation and records for all pertinent business units, employing the predefined criteria. The review documentation may encompass:
- Policy and framework documentation
- Recovery Plans and BCP documentation
- BIA and risk assessments
- Training and testing documentation
- Other risk management documentation
Review Report
As part of the exercise report Fixinc will highlight essential areas for enhancement within Optus's current business continuity program. The report will also include recommendations to address the identified shortcomings, offering expert guidance for remediation and improvement initiatives.
Business Continuity Exercise
- Review and approve exercise plan.
- Review and approve scenario and run sheet.
- Attend 3-hour desktop scenario exercise.
- Review and approve post-exercise report.
Exercise Planning
Fixinc, in collaboration with Optus, will hold a planning session to determine the extent of the scenario exercise, establish exercise goals, and review critical performance metrics. In determining the scenario Fixinc will complete a comprehensive review of the Optus threat environment. This will guarantee that the exercise program meets the expectations of stakeholders and provides benefits to everyone involved.
After the planning meeting, Fixinc will draft an exercise plan for Optus that outlines all necessary information for the exercise program, including:
- Exercise objectives.
- Exercise methodology.
- Exercise scope and scale.
- Communications.
- Roles and responsibilities.
- Resource requirements.
- Timeframes and timescales.
- Internal exercise participants.
- Performance criteria.
Exercise Development
Fixinc will establish and arrange all necessary components for Optus exercise program, including:
- Selection and development of the preferred exercise scenario.
- Creation of exercise schedules that outline all inputs and interactions during the exercise.
- Involvement of both internal and external participants in the exercise.
- Selection and briefing of exercise volunteers.
- Delivering a video briefing to all exercise participants 1 week before the exercise.
Exercise Delivery.
Fixinc will design a scenario-based exercise that is event-driven and realistic, maximizing participant involvement and offering a comprehensive yet practical learning opportunity. Fixinc will provide Optus with dynamic injects that utilize proven exercise resources within a managed exercise setting.
On the day of the exercise, Fixinc will have a lead facilitator oversee the program, with support from additional Fixinc staff, in coordination with representatives from Optus and other relevant parties. The role of Fixinc during the exercise will be to:
- Manage the flow of information and inputs related to the exercise scenario, which may include digital social media injects, phones calls, emails and SMS.
- Provide structure and formality to the exercise process, ensuring teams remain focused and on task.
- Monitor and record the efficacy of Networks response and recovery procedures.
- Document all relevant issues as they arise during the exercise.
- Discover any discrepancies or gaps in Networks Incident response processes.
- Conduct immediate debriefings with participants in the exercise.
Post Exercise Activity.
After the conclusion of the exercise program, Fixinc will deliver:
- A full exercise report that details the key activities conducted, evaluations against established criteria, and recognition of crucial shortcomings to be addressed.
- Advice on ways to enhance the program even further.
- Follow-up and implementation assistance as necessary.
Maintenance Program.
Initial Activities
- Provision of annual maintenance schedule.
Development of annual exercise strategy.
Start time
End time
Mid-year health check
- Full review and update of all business continuity related documentation.
- Distribution of revised plans (soft copy).
Start time
End time
Annual Activities
- 1 x 45-minute business continuity awareness session.
- 1 x 3-hour annual Crisis Leadership training session.
- 1 x 3-hour annual Crisis Scenario Exercise.
- Provision of post-exercise reports.
- Provision of revised soft copy BCP documentation.
- Management and maintenance of business continuity related training records.
- Provide executive/board presentations as required.
- Provision of Annual Assurance Statement.
Start time
End time
July 3, 2024
Three pricing options to choose from
If you are interested in joining our exclusive Maintenance Program, we will send you an individual contract with scope and final pricing for the three year program.
The table below provides a high level of the components and their expandable items you will receive annually. We created assets that are adjustable and complimentary to allow flexibility in investment.
Coming soon: Exclusive access to components.
A proposed digital transformation.
More than 3,000 customers worldwide rely on F24's solutions to manage their communication needs, as part of their day-to-day communication of critical or confident content, or in the event of a crisis.
Fixinc is the Oceania partner of F24. We're able to help you implement, onboard, and maintain the software on an ongoing basis. We also have the option of implementing hosting on site if your IT policy requires this. With us, you can seamlessly integrate your resilience programs with response technology.
years of experience
of STOXX Europe 50 companies supplied
subscribed accounts
DSGC-Compliant
Book a 30-minute demo with Martin
Through a simple, 20 minute demo, Martin can provide you enough information to see how FACT24 can support your organisation during difficult and complex disruptions. He will ensure the demo matches your organisation's needs and leave plenty of time for Q&A.
F24 FAQs
In crisis situations, every minute counts. For this reason, FACT24 is designed to be as simple as possible to operate. The multimedia platform notifies you about critical situations, emergencies or faults in your technical systems and can automatically mobilise specialists or response teams. This can be done by voice call, SMS, e-mail or mobile app. The confirmation function provides FACT24 with qualified feedback on the availability and response time of your teams. All alarm events are logged in detail and can be used to improve any process.
- Voice calls with up to 800 parallel channels
- High-availability SMS connection
- Smartphone app for Android & iOS
- Integration of local PA systems
- Control of IP loudspeakers
- Client PC integration
- Relay outputs to control visual and audible systems
- Fax, e.g. for alarm logs
- Connection to 3rd party interfaces for integration of customer systems
- Yes, via our alarm media gateway for recording analogue signals and digital contact inputs and outputs
- Using a connection through OPC
- Utilising our REST API
- Most clients integrate with their HR database to ensure accurate contact information in the FACT24 database
- Or trigger FACT24 alarms by email or SMS.
In an incident or crisis scenario, it is crucial to alert and mobilize all major players, stakeholders, and response teams swiftly. Central coordination of all activities is managed through a crisis cockpit, ensuring effective control and decision-making. During an emergency, communication is facilitated via telephone conferences and online collaboration tools. To keep affected areas informed, an information hotline is established, providing timely updates. Additionally, technical monitoring of systems is conducted, with automatic alerts triggered when necessary, ensuring prompt response to any issues that arise.
Emergency conference calls are essential for coordinating responses during crises. Production alarms are implemented to minimize manufacturing downtime, ensuring operational continuity. Safety measures for lone workers are crucial to their health and lives. FACT24 Lone Worker meets both legal and occupational requirements for the use of personal emergency signaling systems, providing vital protection for those working alone.
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Relevant standards.
Societal security – Business Continuity Management Systems - Requirements.
‘Good practice guidelines 2018’.
Principles and guidelines.
Guidance and Good Practice.
Planning for Emergencies in Facilities.
Standards, and codes of practice.
Ollie will be helping with the administration and analysis of your project, ensuring that the correct information is gathered and reviews of your documents are in order and documented correctly. As an operational assistant, Ollie also runs the quality assurance of our overall programs. He will also act as a key contact at the beginning and end of the programs.
Hannah supports our team with operational activities and administration. She will be helping with the paperwork, planning, and materials we use to run your programs. Hannah has a keen eye for detail and loves to research realistic scenario exercises for our clients.
Alisha is a Fixinc Advisor and Resilience Consultant with an eye for Crisis Management specifically. However, her vast experience will have her working across the majority of your program as one of the main consultants.
Martin will be the Technical Lead for the FACT24 and technology implementation. He will work with the project sponsors and IT department to ensure a seamless implementation and configuration of your requirements. Martin will also provide end-user training to ensure all users of FACT24 can log on and use the system.
Getting in touch with our team
Contact us at any time to talk through any evolving risks or ideas you have. With our team, there are no unexpected invoices if you do so.
A father and son on a mission.
Fixinc was founded by Brad and Ollie Law in 2017. The pair experienced first-hand the results of practitioners failing their clients when they were needed most. They developed the Consulting Practice, Advisory Board, and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology expertise and senior executive level consulting to a fresh and impactful service.
In the industry together, running programs globally.
Organisations serviced across 25+ industry types.
A simple approach to resiliency.
We are playing the infinite game. No one supplier can be the best, but organisations should have access to the best solutions. Our passion for the industry and careful management of deep relationships with fellow practitioners and industry bodies places us as a premium supplier. Our programs speak for themselves, set upon three simple approaches:
The Fixinc Loyalty Program.
Your loyalty and commitment to us should be rewarded. That's why every program or activity you do with Fixinc earns you points that goes towards money off your next program, or access to complimentary work, like an exercise or review.
You will earn Loyaly Points today that you can use tomorrow.
to be earned on this proposal
current points
Number of points available
Fixinc will meet with you to better understand your preferences and pivot the program to achieve this. We are proud to share that no client has initiated this option.
Client Referrals
Below showcases a handful of relevant referrals with clients we have supported in the past. All of these people have been briefed and will expect an email from you. A core goal at Fixinc is lifelong partnerships, we are confident these referrals can support that mission.
razia.namazie@optus.com.au
kris.stead@edlenergy.com
This involved streamlining BIA output - cutting identified critical business functions in half. Business continuity plans were refined and none response actions removed reducing the size of BCP by 50%. This ensured plans were action orientated and user friendly.
After a two year partnership, Fixinc is now the preferred supplier for UTS.
david.redden@uts.edu.au
This included their Global Data Centres in South Africa, India and Czech Republic helping NTT reach ISO 22301 accreditation.
The program was delivered on-site and via remote meetings to a large team of Executives and management.After a two year partnership, Fixinc is now the preferred supplier for UTS.
steve.vandenberg@oceanagold.com
FAQs
Counication is key for a successuful program. Anything missing here, please ask us to clarify.
Our programs can start within the day of signing your proposal (schedules permitting). However, we like to have our Program Engagement Meeting at least within 7 days. If it's a smaller program and more urgent, we can look to start within 48 hours.
These are found via the link in the menu navigation. In most cases, we ask for an engagement fee to be settled within 14 days of signing this program's proposal. However, we can be flexible with payment terms that follow your account's policies. All we ask is that this is shared after accepting this proposal so we can plan accordingly.
We strongly disagree with chasing program sponsor's for overdue invoices (it is not your responsibility), so please share the Accounts information for us to take this offline. Payments paid on time or early receive loyalty points.
Typically, much less than you would presume. Our team is able to do a lot of the heavy lifting for you. On occasion, we may need staff for meetings (like with BIAs), however this never usually goes over an hour. Training sessions require a little more input, but are still very reasonable. We specifically make a point of reducing the time and resources from your team as this is commonly the biggest reservations for starting a program.
This often depends on the program itself. We want to ensure additional work does not disrupt the momentum of your current program, and often it would not add value. However, we can run programs alongside one another, or provide a separate scope and quote to start something immediately once this is finished. Speak to us about our Maintenance Program as this can cover multiple programs in one.
You can find specific clauses in your terms regarding our policy, however we try to be as flexible as possible to our clients; things happen, we understand. In most cases, it's simply 30-days notice with the Engagement Fee acting as a non-refundable deposit. Instead of cancelling, you can also put programs on hold if necessary.
Investment.
We aim to price around 10-25% lower than the industry averages thanks to our in-house technology solutions and automations. We will work with you to ensure we meet your budgets, expectations, and resilience objectives.
Engagement and relationship building between both parties and key stakeholders.
Documentation Review.
Review findings and recommendations included in exercise report.
- Review and approve exercise plan.
- Review and approve scenario and run sheet.
- Attend 3-hour desktop scenario exercise.
- Review and approve post-exercise report.
The process to accepting your proposal.
A final note from me.
Use this information when discussing your proposal or for reporting purposes.