Dear Roy,
Thank you for the opportunity to present Stride Property Group with a proposal for Emergency Management services.
Stride Property Group has identified the need to conduct an update of its emergency management program to ensure the appropriate level of preparedness in the event of a business disruption. This includes the following elements:
- Emergency Management Plan Training
- Business Continuity Plan Training
A fit-for-purpose program validation, based on clear recovery priorities and dependencies, and strong stakeholder engagement, will increase confidence in the Stride Property Group's response capabilities and meet stakeholder expectations.
All activities are performed by highly qualified and experienced consultants.
Roy, at Fixinc, our passion is empowering individuals to confidently overcome challenges, leading to a resilient future. We guarantee a highly professional outcome that gives the organisation the assurance of having the necessary measures in place in case of business disruptions.
Thank you for the opportunity to submit this proposal and I look forward to the opportunity of working with you soon. Please do not hesitate to contact me if you have any questions.
Yours Sincerely,
Brad Law
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Developing your resilience.
Scope of work.
Resilience Policy and Framework
- Agree the definition and objectives for resilience within the organisation.
- Agree the scope of the resilience program.
- Identify and agree on the standards or guidelines that will be used as a benchmark.
- Draft the new or revised policy.
- Circulate the draft policy for consultation with top management.
- Facilitate the approval and sign off of the policy by top management.
- Ensure the approved policy is communicated to all interested parties.
The Policy and Framework will define the implementation and management approach for the Resilience Program and align it with best practice standards or guidelines.
The policy and framework will include:
Purpose and Scope
- Purpose: Clear statement of the purpose of the policy.
- Scope: Defines the coverage of the policy, including business functions, geographic locations, and any exclusions.
Objectives
- Business Continuity Objectives: Specific goals that the policy aims to achieve, such as minimizing downtime and ensuring the safety of personnel.
Roles and Responsibilities
- Leadership Roles: Identification of individuals or teams responsible for oversight and implementation of the business continuity plan.
- Staff Responsibilities: Roles of employees in executing and maintaining the business continuity measures.
Business Impact Analysis (BIA)
- Critical Business Functions: Identification and prioritization of critical business processes.
- Impact Assessment: Evaluation of the potential impact of disruptions on business operations.
Risk Assessment
- Risk Identification: Potential risks that could disrupt business operations.
- Risk Mitigation Strategies: Measures to reduce the likelihood and impact of identified risks.
Business Continuity Strategies
- Recovery Strategies: Detailed plans for restoring critical business functions.
- Resource Allocation: Identification of necessary resources (personnel, technology, facilities).
Recovery Plans
- Detailed Recovery Procedures: Step-by-step procedures for recovering business operations.
- Timeframes: Estimated recovery times for critical functions.
Training and Awareness
- Training Programs: Regular training schedules for staff on business continuity procedures.
- Awareness Campaigns: Initiatives to keep all employees informed about business continuity practices.
Testing and Exercising
- Test Types: Different types of tests (e.g., tabletop exercises, full-scale drills).
- Frequency: Regular testing schedules to ensure plans are effective and up-to-date.
Plan Maintenance
- Review Cycle: Regular review and update schedules for the business continuity plan.
- Continuous Improvement: Mechanisms for incorporating lessons learned from tests and actual incidents.
Compliance and Audit
- Regulatory Requirements: Adherence to relevant laws, regulations, and industry standards.
- Audit Processes: Regular audits to ensure compliance and effectiveness of the business continuity plan.
Emergency Management Plan Training
- x3 Emergency Management Plan Training Sessions Auckland, Hamilton and Wellington Shopping Centers
- Complete interactive incident response activities
- Attend 3-hour training session
Suitable for staff with overall incident management responsibilities. The 3-hour modular Leadership Program is an industry first management course specifically designed to build awareness, critical skills, and incident leadership capabilities of your team using the latest experiential learning techniques and real-world case studies. Fixinc’s Learning and Development division will organise all pre-training bookings and complete training participant records for all sessions.
The session will deliver the following key outputs:
Understand the current threat Environment:
- World Economic Forum Report
- Focused Risks
- Risk Activity
Identify Incident Management Principles:
- Incident Response Diamond
- What is an Incident
- Phases of an Incident
- Incident assessment activity
Demonstrate use of the Emergency Management and Business Continuity Plans:
- Initial Actions
- Active Resources
- Manage the Incident
- Stand Down
- Post Incident Review
- Situational Awareness Activity
Maintenance Program.
Initial Activities
- Provision of annual maintenance schedule.
Development of annual exercise strategy.
Start time
End time
Mid-year health check
- Full review and update of all business continuity related documentation.
- Distribution of revised plans (soft copy).
Start time
End time
Annual Activities
- 1 x 45-minute business continuity awareness session.
- 1 x 3-hour annual Crisis Leadership training session.
- 1 x 3-hour annual Crisis Scenario Exercise.
- Provision of post-exercise reports.
- Provision of revised soft copy BCP documentation.
- Management and maintenance of business continuity related training records.
- Provide executive/board presentations as required.
- Provision of Annual Assurance Statement.
Start time
End time
Three pricing options to choose from
If you are interested in joining our exclusive Maintenance Program, we will send you an individual contract with scope and final pricing for the three year program.
The table below provides a high level of the components and their expandable items you will receive annually. We created assets that are adjustable and complimentary to allow flexibility in investment.
Coming soon: Exclusive access to components.
A proposed digital transformation.
More than 3,000 customers worldwide rely on F24's solutions to manage their communication needs, as part of their day-to-day communication of critical or confident content, or in the event of a crisis.
Fixinc is the Oceania partner of F24. We're able to help you implement, onboard, and maintain the software on an ongoing basis. We also have the option of implementing hosting on site if your IT policy requires this. With us, you can seamlessly integrate your resilience programs with response technology.
years of experience
of STOXX Europe 50 companies supplied
subscribed accounts
DSGC-Compliant
Book a 30-minute demo with Martin
Through a simple, 20 minute demo, Martin can provide you enough information to see how FACT24 can support your organisation during difficult and complex disruptions. He will ensure the demo matches your organisation's needs and leave plenty of time for Q&A.
F24 FAQs
In crisis situations, every minute counts. For this reason, FACT24 is designed to be as simple as possible to operate. The multimedia platform notifies you about critical situations, emergencies or faults in your technical systems and can automatically mobilise specialists or response teams. This can be done by voice call, SMS, e-mail or mobile app. The confirmation function provides FACT24 with qualified feedback on the availability and response time of your teams. All alarm events are logged in detail and can be used to improve any process.
- Voice calls with up to 800 parallel channels
- High-availability SMS connection
- Smartphone app for Android & iOS
- Integration of local PA systems
- Control of IP loudspeakers
- Client PC integration
- Relay outputs to control visual and audible systems
- Fax, e.g. for alarm logs
- Connection to 3rd party interfaces for integration of customer systems
- Yes, via our alarm media gateway for recording analogue signals and digital contact inputs and outputs
- Using a connection through OPC
- Utilising our REST API
- Most clients integrate with their HR database to ensure accurate contact information in the FACT24 database
- Or trigger FACT24 alarms by email or SMS.
In an incident or crisis scenario, it is crucial to alert and mobilize all major players, stakeholders, and response teams swiftly. Central coordination of all activities is managed through a crisis cockpit, ensuring effective control and decision-making. During an emergency, communication is facilitated via telephone conferences and online collaboration tools. To keep affected areas informed, an information hotline is established, providing timely updates. Additionally, technical monitoring of systems is conducted, with automatic alerts triggered when necessary, ensuring prompt response to any issues that arise.
Emergency conference calls are essential for coordinating responses during crises. Production alarms are implemented to minimize manufacturing downtime, ensuring operational continuity. Safety measures for lone workers are crucial to their health and lives. FACT24 Lone Worker meets both legal and occupational requirements for the use of personal emergency signaling systems, providing vital protection for those working alone.
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Relevant standards.
Societal security – Business Continuity Management Systems - Requirements.
‘Good practice guidelines 2018’.
Principles and guidelines.
Guidance and Good Practice.
Planning for Emergencies in Facilities.
Standards, and codes of practice.
Brad will act as your main program contact and consultant from start to finish. Whilst other consultants with other backgrounds will join the program from time to time, it's Brad who oversees the progress and direction as well as making the final decision on what is shared with you. His focus is on ensuring you are comfortable with everything we're sending you as well as the outcome of your Fixinc program.
Ollie will be helping with the administration and analysis of your project, ensuring that the correct information is gathered and reviews of your documents are in order and documented correctly. As an operational assistant, Ollie also runs the quality assurance of our overall programs. He will also act as a key contact at the beginning and end of the programs.
Hannah supports our team with operational activities and administration. She will be helping with the paperwork, planning, and materials we use to run your programs. Hannah has a keen eye for detail and loves to research realistic scenario exercises for our clients.
Getting in touch with our team
Contact us at any time to talk through any evolving risks or ideas you have. With our team, there are no unexpected invoices if you do so.
A father and son on a mission.
Fixinc was founded by Brad and Ollie Law in 2017. The pair experienced first-hand the results of practitioners failing their clients when they were needed most. They developed the Consulting Practice, Advisory Board, and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology expertise and senior executive level consulting to a fresh and impactful service.
In the industry together, running programs globally.
Organisations serviced across 25+ industry types.
A simple approach to resiliency.
We are playing the infinite game. No one supplier can be the best, but organisations should have access to the best solutions. Our passion for the industry and careful management of deep relationships with fellow practitioners and industry bodies places us as a premium supplier. Our programs speak for themselves, set upon three simple approaches:
The Fixinc Loyalty Program.
Your loyalty and commitment to us should be rewarded. That's why every program or activity you do with Fixinc earns you points that goes towards money off your next program, or access to complimentary work, like an exercise or review.
You will earn Loyaly Points today that you can use tomorrow.
to be earned on this proposal
current points
Number of points available
Fixinc will meet with you to better understand your preferences and pivot the program to achieve this. We are proud to share that no client has initiated this option.
Client Referrals
Below showcases a handful of relevant referrals with clients we have supported in the past. All of these people have been briefed and will expect an email from you. A core goal at Fixinc is lifelong partnerships, we are confident these referrals can support that mission.
razia.namazie@optus.com.au
kris.stead@edlenergy.com
This involved streamlining BIA output - cutting identified critical business functions in half. Business continuity plans were refined and none response actions removed reducing the size of BCP by 50%. This ensured plans were action orientated and user friendly.
After a two year partnership, Fixinc is now the preferred supplier for UTS.
david.redden@uts.edu.au
This included their Global Data Centres in South Africa, India and Czech Republic helping NTT reach ISO 22301 accreditation.
The program was delivered on-site and via remote meetings to a large team of Executives and management.After a two year partnership, Fixinc is now the preferred supplier for UTS.
steve.vandenberg@oceanagold.com
FAQs
Counication is key for a successuful program. Anything missing here, please ask us to clarify.
Our programs can start within the day of signing your proposal (schedules permitting). However, we like to have our Program Engagement Meeting at least within 7 days. If it's a smaller program and more urgent, we can look to start within 48 hours.
These are found via the link in the menu navigation. In most cases, we ask for an engagement fee to be settled within 14 days of signing this program's proposal. However, we can be flexible with payment terms that follow your account's policies. All we ask is that this is shared after accepting this proposal so we can plan accordingly.
We strongly disagree with chasing program sponsor's for overdue invoices (it is not your responsibility), so please share the Accounts information for us to take this offline. Payments paid on time or early receive loyalty points.
Typically, much less than you would presume. Our team is able to do a lot of the heavy lifting for you. On occasion, we may need staff for meetings (like with BIAs), however this never usually goes over an hour. Training sessions require a little more input, but are still very reasonable. We specifically make a point of reducing the time and resources from your team as this is commonly the biggest reservations for starting a program.
This often depends on the program itself. We want to ensure additional work does not disrupt the momentum of your current program, and often it would not add value. However, we can run programs alongside one another, or provide a separate scope and quote to start something immediately once this is finished. Speak to us about our Maintenance Program as this can cover multiple programs in one.
You can find specific clauses in your terms regarding our policy, however we try to be as flexible as possible to our clients; things happen, we understand. In most cases, it's simply 30-days notice with the Engagement Fee acting as a non-refundable deposit. Instead of cancelling, you can also put programs on hold if necessary.
Investment.
We aim to price around 10-25% lower than the industry averages thanks to our in-house technology solutions and automations. We will work with you to ensure we meet your budgets, expectations, and resilience objectives.
- Agree the definition and objectives for resilience within the organisation.
- Agree the scope of the resilience program.
- Identify and agree on the standards or guidelines that will be used as a benchmark.
- Draft the new or revised policy.
- Circulate the draft policy for consultation with top management.
- Facilitate the approval and sign off of the policy by top management.
- Ensure the approved policy is communicated to all interested parties.
- x3 Emergency Management Plan Training Sessions Auckland, Hamilton and Wellington Shopping Centers
- Complete interactive incident response activities
- Attend 3-hour training session
The process to accepting your proposal.
A final note from me.
Use this information when discussing your proposal or for reporting purposes.